Help · Returns & Delivery
Last updated: August 2026
Shared by both audiences — customer-facing questions first, brand responsibilities below. See our full returns policy and Terms of Service for complete detail.
The brand you bought from ships your order directly. NØWN is the marketplace — not the courier or the warehouse.
Yes — if you buy from more than one brand, expect separate parcels, since each brand ships its own items, and each is its own order.
Right now, every brand on NØWN is UK-based, and we're keeping delivery UK-only while we're in this early stage.
You have 14 days from receiving your order to request a return. Returns are handled directly between you and the brand, via the messaging feature on your order page. Items must be unworn, unwashed, and in original condition with tags attached.
The brand, via your order page. If they don't respond to your return request within 5 business days, contact us at info@nown.uk.
14 days from receiving your order, to request a return — separate from (and in addition to) your 14-day right to cancel before an item is dispatched.
Full detail on our returns policy page — check there for the current, specific answer.
Refunds are processed within 14 days of the brand receiving your returned item.
If it's significantly not as described, contact the brand through your order page with photos — you're entitled to a full refund.
Same process as a faulty item — contact the brand with photos through your order page for a full refund.
You do, first — directly with the customer via the messaging feature on their order page. NØWN gets involved only if you don't respond within 5 business days, at which point the customer is directed to contact us.
You are — refunds are processed by the brand within 14 days of receiving the returned item.