Legal
Last updated: August 2026
NØWN is a marketplace. Each product is sold directly by an independent brand. Returns are handled directly between you and the brand you purchased from — you can message them directly through your order page.
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel most online orders within 14 days of receiving your item, without giving a reason.
Once you've notified the brand of your intention to return, you have a further 14 days to send the item back.
Go to your order in your account and use the messaging feature to contact the brand directly. Let them know you'd like to return your item and why.
The brand will respond with their return address and any specific instructions. They must respond within 5 business days.
Package the item securely and send it back within 14 days of notifying the brand. Keep your proof of postage.
Once the brand confirms receipt of the return, your refund will be processed within 14 days back to your original payment method.
To be eligible for a return, your item must be:
The following items cannot be returned:
If you receive an item that is faulty, damaged, or not as described, you are entitled to a full refund or replacement regardless of the return window. Message the brand directly through your order page with photos of the issue.
If a brand fails to respond to your return request within 5 business days, contact us at info@nown.uk and we'll step in to resolve it. Brands that repeatedly fail to handle returns properly will be removed from the platform.
Refunds are processed by the brand back to your original payment method. Once approved, please allow up to 14 days for the refund to appear, depending on your bank or card provider.
If you have any questions about returns, contact us at info@nown.uk and we'll do our best to help.