Legal

Seller Agreement

Last updated: August 2026

By selling on NØWN you agree to the terms in this document. Please read it carefully. If you have any questions contact us at info@nown.uk before listing your products.

1. Who This Agreement Is Between

This agreement is between NØWN (operated by Dhruv Pattni, trading as NØWN) and you, the approved brand ("Seller") selling products through nown.uk.

By completing the onboarding process and listing products on NØWN, you agree to be bound by these terms.

2. Approval & Curation

NØWN is a curated platform. Approval to sell does not guarantee permanent access. We reserve the right to remove any brand from the platform at any time if they no longer meet our standards or breach this agreement.

As a seller you confirm that:

You own and operate your brand independently
All products you list are your own original design or made to your direction
You have the legal right to sell all products you list
All product descriptions and images are accurate and not misleading

3. Platform Fee

NØWN charges a platform fee on each sale made through the platform.

Founding brands (approved before 1st January 2027) — 8% platform fee
All other brands — 10% platform fee

The platform fee is deducted automatically from each transaction before your payout is processed. You will always be able to see the breakdown of fees in your seller dashboard.

NØWN also passes through Stripe's payment processing fee (~2%) which is deducted from the transaction total.

4. Payouts

Payouts are processed via Stripe Connect to your connected bank account. Funds are typically available within 2–7 business days of a completed order, subject to Stripe's payout schedule.

You are responsible for ensuring your bank account details are correct and up to date in your seller dashboard.

5. Orders & Fulfilment

◈

Fulfil orders within 5 business days

All orders must be dispatched within 5 business days of the order being placed. If you cannot fulfil an order you must notify the customer immediately via the messaging feature.

◉

Keep stock levels accurate

You are responsible for keeping your stock levels up to date in your dashboard. Selling items you don't have in stock is grounds for suspension.

✦

Provide tracking information

Where possible, provide tracking information to the customer when you dispatch their order.

□

Package items properly

Items must be packaged securely to avoid damage in transit. Damaged items due to poor packaging are your responsibility.

6. Returns & Refunds

You are responsible for handling all returns and refunds directly with the customer. NØWN provides a messaging feature so customers can contact you directly through their order page.

You must respond to return requests within 5 business days
You must accept returns within the 14-day window required by UK consumer law
Refunds must be processed within 14 days of receiving the returned item
For faulty or incorrectly described items, you must cover return postage costs
Refunds are issued back to the customer's original payment method via Stripe

Failure to handle returns properly is grounds for suspension from the platform.

7. Customer Communication

All communication with customers regarding orders, returns, and queries must take place through the NØWN messaging system. Do not take customer communication off-platform.

You must respond to customer messages within 2 business days.

8. Prohibited Products

You may not list the following on NØWN:

Counterfeit or replica products
Items that infringe intellectual property rights
Products that are illegal to sell in the UK
Items that are not your own original design
Products with misleading descriptions or images

9. Suspension & Removal

NØWN reserves the right to suspend or permanently remove a brand from the platform for any of the following:

Breach of any term in this agreement
Repeated failure to fulfil orders on time
Failure to handle returns or respond to customers
Selling counterfeit or prohibited items
Behaviour that damages the reputation of NØWN or its community
Becoming uncontactable (going AWOL)

In the event of suspension, any pending payouts will be held until outstanding orders and disputes are resolved.

10. What Happens if a Seller Goes AWOL

If a seller becomes uncontactable and fails to fulfil outstanding orders:

NØWN will refund affected customers in full
The brand will be immediately suspended from the platform
Any pending payouts will be withheld to cover refund costs
The brand may be permanently removed at NØWN's discretion

11. Taxes

You are responsible for declaring and paying any taxes due on your sales through NØWN, including VAT if applicable. NØWN does not provide tax advice — consult an accountant if you're unsure of your obligations.

12. Changes to This Agreement

NØWN may update this agreement from time to time. We'll notify you by email at least 14 days before any changes take effect. Continued use of the platform after that date constitutes acceptance of the new terms.

13. Contact

For any questions about this agreement: info@nown.uk